Shipping policy
Shipping policy
We ship from our warehouse in Przemyśl, Poland — close to the Korosten workshop where every Babai object is made.
Where we ship
We deliver to the European Union, United Kingdom, Switzerland, United States, and selected countries in Asia, Oceania, the Middle East, and the Americas. If your country isn’t available at checkout, write to us at play@babai.toys — we may still be able to arrange shipping.
Shipping rates and delivery times
Rates depend on destination and order size. Furniture (stools, tables) ships separately from smaller objects, with its own rate.
Small objects (games, decor, accessories)
We ship from our warehouse in Przemyśl, Poland — close to the Korosten workshop where every Babai object is made.
Where we ship
We deliver to the European Union, United Kingdom, Switzerland, United States, and selected countries in Asia, Oceania, the Middle East, and the Americas. If your country isn’t available at checkout, write to us at play@babai.toys — we may still be able to arrange shipping.
Shipping rates and delivery times
Rates depend on destination and order size. Furniture (stools, tables) ships separately from smaller objects, with its own rate.
Small objects (games, decor, accessories)
• European Union — €12 standard, free over €100, 3–5 business days
• United Kingdom — €18 standard, free over €150, 5–7 business days
• Switzerland — €20 standard, free over €150, 5–7 business days
• United States — €25 standard, free over €185, 7–14 business days
• International — €30 standard, free over €230, 10–21 business days
• United Kingdom — €18 standard, free over €150, 5–7 business days
• Switzerland — €20 standard, free over €150, 5–7 business days
• United States — €25 standard, free over €185, 7–14 business days
• International — €30 standard, free over €230, 10–21 business days
Furniture (Stool X, Table)
• European Union — €20 standard, free over €150, 5–7 business days
• United Kingdom — €25 standard, free over €175, 7–10 business days
• Switzerland — €30 standard, free over €250, 7–10 business days
• United States — €30 standard, free over €250, 5-14 business days
• International — €30 standard, free over €250, 7-21 business days
• United Kingdom — €25 standard, free over €175, 7–10 business days
• Switzerland — €30 standard, free over €250, 7–10 business days
• United States — €30 standard, free over €250, 5-14 business days
• International — €30 standard, free over €250, 7-21 business days
If your order combines furniture with smaller objects, each ships under its own rate. We’re working on making this simpler over time.
Order processing
We process orders within 1–3 business days of receiving them. You’ll receive an email confirmation when your order is placed, and a second email with tracking once it ships.
We don’t process orders on weekends or Polish public holidays. Orders placed on Friday afternoon typically ship the following Monday or Tuesday.
Tracking
Every order ships with tracking. You’ll receive a tracking number by email once your order leaves our warehouse. If you don’t receive tracking within 5 business days of your order confirmation, write to play@babai.toys.
Customs, duties, and taxes
European Union customers: VAT is included in the price you see at checkout. No additional duties or taxes on delivery.
United Kingdom, Switzerland, United States, and International customers: Your order may be subject to import duties and taxes upon arrival, charged by your local customs authority. These are not included in our shipping rates and are the responsibility of the customer.
We declare every parcel honestly with full value and country of origin (Ukraine). We can’t undervalue shipments or mark them as gifts.
Delays and lost parcels
Occasionally, parcels experience delays due to customs processing, weather, or carrier disruptions. If your order hasn’t arrived within the expected transit time plus 5 business days, write to play@babai.toys with your order number. We’ll investigate with the carrier.
If a parcel is confirmed lost in transit, we will replace it or refund in full.
Damaged in transit
If your order arrives damaged, photograph the packaging and the product, and email play@babai.toys within 7 days of delivery. We’ll arrange a replacement or refund and handle the carrier claim ourselves.
Questions
For shipping questions, write to play@babai.toys or call +48 571 797 585. We answer in English, Ukrainian, or Polish.
Order processing
We process orders within 1–3 business days of receiving them. You’ll receive an email confirmation when your order is placed, and a second email with tracking once it ships.
We don’t process orders on weekends or Polish public holidays. Orders placed on Friday afternoon typically ship the following Monday or Tuesday.
Tracking
Every order ships with tracking. You’ll receive a tracking number by email once your order leaves our warehouse. If you don’t receive tracking within 5 business days of your order confirmation, write to play@babai.toys.
Customs, duties, and taxes
European Union customers: VAT is included in the price you see at checkout. No additional duties or taxes on delivery.
United Kingdom, Switzerland, United States, and International customers: Your order may be subject to import duties and taxes upon arrival, charged by your local customs authority. These are not included in our shipping rates and are the responsibility of the customer.
We declare every parcel honestly with full value and country of origin (Ukraine). We can’t undervalue shipments or mark them as gifts.
Delays and lost parcels
Occasionally, parcels experience delays due to customs processing, weather, or carrier disruptions. If your order hasn’t arrived within the expected transit time plus 5 business days, write to play@babai.toys with your order number. We’ll investigate with the carrier.
If a parcel is confirmed lost in transit, we will replace it or refund in full.
Damaged in transit
If your order arrives damaged, photograph the packaging and the product, and email play@babai.toys within 7 days of delivery. We’ll arrange a replacement or refund and handle the carrier claim ourselves.
Questions
For shipping questions, write to play@babai.toys or call +48 571 797 585. We answer in English, Ukrainian, or Polish.